Authors:
Venu Madhav Aragani
Addresses:
Department of Quality Control (IT), HCL Technologies, North Carolina, United States of America.
This paper further elaborates on how the emergent effects of CBDCs, blockchain technology, and artificial intelligence alter the global financial landscape regarding transaction costs, customer satisfaction, and operational efficiency. The research uses a dataset of 100 institutions drawn from diversified global markets in pre- and post-implementations of CBDCs and blockchain technology. It considers that AI reduces transaction costs, besides providing customers with an experience with even better operational performance. SPSS was used during the statistical and correlation analysis computation. At the same time, Python was implemented during visualization work, and a box plot with multi-line graph drawing was used to represent results. The adoption of CBDCs and blockchain implementation resulted in high reductions in transaction costs, improvements in customer satisfaction and efficiency through AI-driven solutions, and, to a large extent, measured improvement in speed and service quality of transactions. In that sense, the findings show that these technologies change the face of financial transactions towards becoming faster, cheaper, and more personal. All of these research findings suggest that these new digital technologies could make the world’s financial sector more efficient, accessible, and competitive thereafter.
Keywords: Central Bank Digital Currencies (CBDCs); Blockchain Technology; Artificial Intelligence (AI); Global Financial Systems; Digital Transformation; Customer Satisfaction; Emerging Technologies.
Received on: 05/03/2024, Revised on: 10/05/2024, Accepted on: 01/07/2024, Published on: 01/09/2024
AVE Trends in Intelligent Technoprise Letters, 2024 Vol. 1 No. 3, Pages: 126-135